Parimatch Tanzania Support and Customer Service

Live chat is the quickest way to get an answer. It is built for urgent questions.

• How to open chat:
  • In the app: Profile > Help > Chat, or tap the chat icon on the home screen.
  • On the website: tap the Help or chat bubble at the bottom right.
• Best for: login problems, KYC checks, deposit or withdrawal status, bet settlement, bonuses, and basic technical issues.
• Availability: 24/7 in English and Kiswahili. Parimatch live support targets a first reply in under 2 minutes.
• What to expect: a support agent joins, verifies your account, and guides you step by step. You may receive a case ID if escalation is needed.
• Tips for faster help:
  • Share your account ID and phone number linked to the account.
  • Describe the issue in one or two short lines.
  • Add screenshots of errors or receipts.
  • Stay in the same chat thread to keep history.
  • Do not share full card numbers, CVV, or passwords.

Email is useful for detailed cases, documents, or when you need a record.

• How to send:
  • Write from your registered email address.
  • Include your account ID, full name, and mobile number.
  • Use a short subject like: KYC, Deposit, Withdrawal, Bonus, Technical, Responsible Gaming.
• Support email:
  • Open the app and go to Help > Contact to view the current address.
  • You can also find the support email in the website footer labelled "Support email".
• Best for: KYC documents, payment disputes, bonus terms questions, responsible gaming requests, or complex technical reports.
• Availability and timing: email is monitored 24/7. First responses usually arrive in 1 to 6 hours. KYC reviews can take up to 24 hours.
• Tips for faster replies:
  • Use a clear subject and one issue per email.
  • List key facts: dates, amounts, payment method, transaction ID.
  • Attach sharp images or PDFs. Avoid multiple emails on the same case.
  • Include your case ID if you have one.

Phone is helpful when you need to speak to someone and get guided steps.

• Availability in Tanzania:
  • There is no free number or support number offered locally at this time.
  • Request a callback through live chat for urgent issues.
• How callbacks work:
  • Open live chat and type "callback" plus your phone number.
  • Choose a preferred time slot when offered.
• Best for: urgent payment holds, locked account, or verification follow-up.
• Hours and timing: callbacks are made daily from 08:00 to 22:00 EAT. Typical wait is 5 to 20 minutes.
• The Parimatch helpline number is not provided in Tanzania right now. There is no helpline number 24 7.
• Tips for quicker resolution:
  • Have your account ID, recent transaction details, and device ready.
  • Call or request callbacks in off-peak hours like 09:00 to 12:00 and 14:00 to 17:00.

Messaging apps are handy for updates and quick checks. Use them for non-urgent contact.

• Platforms supported:
  • WhatsApp: open Help > WhatsApp in the app for the verified number.
  • Telegram: use the verified bot or channel linked in the website footer.
  • Facebook Messenger: tap the Messenger link on the official page.
  • X (Twitter): send a DM to the verified profile listed under Contact.
• Best for: quick status checks, promo information, basic how-to questions, and simple account guidance.
• Response times and hours: typical replies in 10 to 30 minutes. Regular hours are 08:00 to 22:00 EAT. Complex issues are moved to chat or email.
• Safety and tips:
  • Use only verified links from the app or website.
  • Send messages from the phone number linked to your account when possible.
  • The Parimatch support team never asks for passwords, full card numbers, or CVV.
  • Do not share personal data in public comments.

Technical support helps when the app or website does not work, or a payment fails.

• How to reach technical agents:
  • In live chat, choose the Technical option when asked for a topic.
  • In email, use the subject "Technical" and include device details and error messages.
  • In the app, go to Help > Report an issue to submit logs.
• Issues handled:
  • Login errors or OTP not received.
  • Deposit deducted but not credited.
  • Withdrawal pending beyond the stated time.
  • Bet slip not loading or game crash.
  • Geolocation, app update, or notification issues.
• Contacts and routing: use the in-app technical chat or the support email shown in Help > Contact. Parimatch customer service escalates complex cases to payment or game providers when needed.
• Expected timing: first review in 15 to 60 minutes in chat, 1 to 12 hours by email. Full fixes can take 1 to 72 hours depending on partners.
• Tips for faster fixes:
  • Share screenshots or a short screen recording of the error.
  • Add time and date, transaction ID, and exact steps to reproduce.
  • Include device model, Android or iOS version, app version, and network type.
  • Clear app cache and retry if advised, then report results.

VIP and high-tier players receive priority handling and faster answers.

• Accessing priority help:
  • Use the VIP tab in your profile to contact a manager.
  • Start chat and you will join a priority queue when eligible.
  • You may request a callback from your VIP manager.
• Who qualifies: eligibility depends on activity level, stakes, and account standing.
• Contacts: dedicated email and messaging links appear inside the VIP tab when active.
• Timing: chat replies often in under 1 minute, callbacks within 5 minutes, email targets 1 hour.
• Tips to get the most value: keep contact details updated, use one channel per case, include your case ID, and allow app notifications.
• Parimatch VIP support may offer tailored help for complex account or payment cases.